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Telephone Banking for Business

Telephone Banking for Business is a fast, efficient, and simple way of banking that will meet the needs of your business.

0345 835 3858

Register for Telephone Banking

Before you can use Telephone Banking, you’ll need to register. Existing business customers can do this easily and quickly through our online form.

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Register for Telephone Banking

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What can I do with Telephone Banking for Business?

Calls to Telephone Banking for Business are included in the normal cost of your calls.

We have a team of advisors on hand to take calls between 8am-6pm Monday to Friday and 9am-2pm Saturdays (excluding UK Public Holidays). And you can do your day-to-day business banking around the clock with our automated service, including:

  • Check your balance and recent transaction
  • Transfer money between your own and other UK bank accounts
  • Paying your bills
  • Cancel or hear details of your Direct Debits and standing orders
  • Order a debit card or a replacement

Choosing levels of responsibility

You can nominate users from within your business and give them different levels of responsibility over your Business bank account. This gives you, your staff, partners or directors individual access with their own password log on. There are two levels of responsibility:

This user is able to do basic banking admin tasks, such as:

  • Checking the balance of your business accounts
  • Stopping cheques
  • Ask about bill payments
  • Ask about standing orders and Direct Debits
  • Ask for information about other services

These users can do everything included for Enquiry Only users, plus:

  • Transfer money between TSB Business accounts
  • Pay bills
  • Set up, cancel or change standing orders
  • Cancel Direct Debits
  • Order cheque books

Get in touch

Lines are open 24/7 and advisers are available 8am-6pm Monday to Friday and 9am-2pm Saturdays.

0345 835 3858

If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 0345 835 3852 (lines are open 8am – 6pm Monday to Friday, 9am – 2pm Saturdays).

Your Business Banking Call Centre is available from 8am to 6pm Monday to Friday and 9am to 2pm Saturday (excluding UK public holidays).

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

TSB Bank plc. Registered Office: Henry Duncan House, 120 George Street, Edinburgh, EH2 4LH. Registered in Scotland, no. SC95237.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB adheres to The Standards of Lending Practice for business customers which are monitored and enforced by the Lending Standards Board. Read more about our lending commitments to you (PDF, 400KB).

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes' eligibility criteria not all TSB business customers will be covered by these schemes).

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