Credit cards

Book an appointment to discuss your credit card limit. Or you can call us to book an appointment.

Yes. For security, we'll send your PIN and your card separately. When your card arrives you'll need to sign it before you can start using it.

Yes, you can use your credit card abroad wherever you see the Mastercard logo. A non-sterling transaction fee of 2.95% of the transaction value (in pounds) applies to all transactions when TSB converts a foreign currency into pounds.

A fee of 3% (minimum fee of £3) applies to all cash withdrawals. If you withdraw cash in a foreign currency and TSB converts the foreign currency into pounds, then both the cash withdrawal fee and the non-sterling transaction fee will apply.

Find out more about our current credit cards here.

A balance transfer is when you move the debt from one or more existing credit card to a single credit card with a lower interest rate.

The benefits of making a balance transfer are that you will typically pay back less interest and you will make payments to a single credit card account.

Read our balance transfer guide

If you pay the full balance shown on your previous and current statements on time, you won’t be charged interest on any new purchases. This could give you an interest-free period of up to 56 days.

This only applies to purchases that are shown on your current statement. It does not apply balance transfers or cash withdrawals.

You can only get the 56 days’ interest-free period on new purchases if you repay the full balance shown on your current and previous statement. This means you’d need to pay back the full amount of your balance transfer, as well as all the other transactions on your statement, to benefit from this interest-free period.

How this works:

Some of our credit cards have an introductory 0% interest offer that starts when you open your account. During this time, you won’t pay interest on purchases you make, even if you don’t repay the full amount each month. It is important to note that if you use your card for any balance transfers or cash withdrawals, you would still pay interest on those transactions during the 0% interest period for purchases.

When your introductory period ends, you can still get up to 56 days’ interest-free on new purchases when you pay off the full balance from your previous and current statements each month. This applies to all TSB credit cards.

For more information on how your payments affect your balance, see the FAQ ‘What happens if I don’t pay off the full balance?’

You’ll pay interest on any purchases from the date they’re added to your account until the date you pay them back in full. The exception to this is our credit cards with a 0% interest offer on purchases.

No. You can only get the 56 days’ interest-free period on new purchases if you repay the full balance shown on your current and previous statement. This means you’d need to pay back the full amount of your balance transfer, as well as all the other transactions on your statement, to benefit from this interest-free period.

To understand how your payments reduce your credit card balance, see the FAQ ‘ What happens if I don’t pay off the full balance?’

You’ll need to make at least the minimum monthly payment when there’s a balance on your credit card.

Important things to know:

• Your minimum monthly payment is shown on your credit card statement each month.
• Your statement will also tell you the date you need to make that payment by.
• You can see all the ways to repay your credit card here.

By only paying the minimum amount you’ll pay more interest overall. It will also take longer to clear your balance. Paying a little bit more each month, when you can afford it, could make a big difference.

If you don’t make the minimum payment, your account will go into arrears. This will affect your credit file and make it more difficult to borrow money in the future. You may also lose any promotional rates that apply to your account.

If you need to, you can change the date that your monthly payments are due to a date that suits you better. To do this, you can:

• Call us on 0345 835 3846, lines are open from 8am to 8pm, 7 days a week
• Or visit us in branch

Money worries?

If you’re struggling to manage your repayments or borrowing, please talk to us as soon as possible. Together we can find a way to best help you. Visit our Money Worries page to see what support is available.

Every statement will show the next date your minimum monthly payment needs to reach your account by. This is your payment due date.

Can I make more than one payment each month? Yes, as long as you pay at least the minimum monthly amount by the payment due date.

Any payments you make before your next statement will go towards repaying the outstanding balance on the last statement you received.

For example, if you owe £750 on a credit card with an interest rate of 24%

For more information on how your payments affect your balance, see FAQ ‘What happens if I don’t pay off the full balance?’

If you don't pay the full balance on your statement, any payments you’ve made will repay the part of your debt with the highest interest rate first. If the payment covers all your highest interest debt, it’ll then pay the part of the balance with the next highest interest rate. This continues until it pays off the part of your balance with the lowest interest rate.

In this case, you’ll pay off the oldest balance transfer first and continue until you’re paying off the one added to your account most recently.

See section 6.1 of the terms and conditions for full details.

Yes. If you need to, you can change when your monthly payments are due to a date that suits you better. To do this, you can:

Use the TSB Mobile App

The fastest and easiest way is with the TSB Mobile App, here’s how:

1. Log into your account
2. Tap into your credit card account
3. Tap on ‘Manage’
4. Select ‘Change payment date’
5. Follow the instruction on screen

Other ways

• Call us on 0345 835 3846, lines are open from 8am to 8pm, 7 days a week
  
• Or visit us in branch(opens in a new tab)

Purchases

You won’t be charged interest on new purchases when you pay the full balance shown on your previous and current statement on time.

If you don’t make the full payment, interest is charged from the date the purchase is debited to your account until it’s paid in full.

Cash withdrawals

Interest is always charged on cash withdrawals from the date the withdrawal is debited to your account until it’s paid in full.

Balance transfers

If you have a promotional offer for balance transfers, you won’t be charged interest on this balance during that offer period.

If you don’t have a promotional offer, interest is charged from the date the balance transfer is debited to your account until it’s paid in full.

If your promotional offer has ended, interest is charged from the day after the promotional rate expires until your balance is paid in full.

No, we don’t charge a fee if you go over your credit limit, or you don’t make your minimum payment.

It’s important to note that:

• Missing payments or exceeding your credit limit will affect your credit file and make it more difficult to borrow money in the future.
• You may lose any promotional rates that apply to your account.

Money worries?

If you’re struggling with repayments, or your borrowing is getting difficult to manage, don’t put off talking to us so we can understand how best to help you. Visit our Money Worries page for ways we can help you.