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Do What Matters

An integral part of our business strategy, the Do What Matters Plan brings together our social and environmental commitments to deliver a long-lasting and meaningful impact for our customers, colleagues, suppliers, communities, and the planet.

The plan is simple, yet focused, with three key themes: business essentials, people and planet. Its goals, set out in our 2022 report, are focused on social and financial inclusion, fair business practices, and supporting a fair transition to a greener planet. For the latest information on our goals, and progress, please see our full year results.

Colleagues are at the heart of the Plan, championing the issues that matter most and turning our ambitions into action. Read our latest report, shining a light on the progress we’ve made, and the colleagues and partners who have made it a reality.

 

Let’s get the essentials right

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We’re starting from a rock-solid foundation of responsible business behaviours. The things everyone expects of a credible, modern business.

Let’s do what’s right for people

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We’re focusing on delivering social good by supporting financial and social inclusion, and encouraging fair business practice.

Let’s do better for the planet

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We’re committed to reducing our impact on the environment and supporting our customers, colleagues, and those we work with to make sustainable decisions.