Replace a damaged card

Follow these steps to replace a damaged card using the TSB Mobile Banking App.

Step 1

Tap the card icon on the homepage.

Step 2

Tap ‘Replace broken card’.

Step 3

Confirm your address by tapping on ‘Check my address’.

Step 4

Select ‘Yes’ if the address is correct or ‘No’ if you wish to update your address, then follow the instructions on the screen.

Not using the TSB Mobile Banking App yet? Learn more about the app or download it now.

Need further help? Visit our Help & Support page.

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

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