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Our local pop-up services

We’ve introduced pop-ups in selected community locations across the UK.

Need a chat about your money?

Sometimes you need a face-to-face chat about your money. That’s why we’ve introduced TSB pop-ups in selected community locations across the UK where you can meet with one of our Mobile Money Confidence Experts, one day a week.

What can Mobile Money Confidence Experts help you with?

Our Mobile Money Confidence Experts are there for face-to-face support with managing your money, including providing product information, and helping you get started with Internet Banking and the TSB Mobile Banking App. They aren’t able to handle cash, so for cash withdrawals, deposits or cheque payments, you’ll need to visit your nearest branch or a Post Office. In our Nottingham pop-up we now have a TSB Cash Kiosk where customers can deposit and withdraw cash. If our Mobile Money Confidence Experts are not able to help you on the day, they will be able to offer guidance on which service you need and how to use it.

Do you need to bring any ID when you visit a pop-up?

Yes, when you visit one of our pop-ups we’ll need to check your ID. The documents you can bring with you for this are listed below:

Services available at your TSB pop-up

  • Help with managing your existing payments, such as Direct Debits

  • Internet and mobile banking registration, forgotten passwords and troubleshooting

  • Reporting lost or stolen cards

  • Non-cash payments to someone you’ve paid before, up to £10,000

  • Help with general product enquiries

  • Help with managing finances if you’ve suffered a bereavement

Services currently available at your nearest branch

  • Cash withdrawals, deposits or cheque payments

  • Setting up payments to someone you haven’t paid before

  • Changing your details like name, address, phone number and email

  • CHAPS and International Payments

  • Opening accounts if you’re not already a customer

  • Closing an account

If you're a UK, EU, EEA or Swiss National please bring:

  • Full and current passport
  • Full and current photocard driving licence (exluding provisional driving licence)
  • A full and current 'old style' UK paper driving licence (issued before 2000 when photocard was introduced)
  • Current EU/EEA National identity photo card – not including Romanian ID cards
  • Current Northern Ireland voters card
  • Current Firearms or shotgun licence
  • Benefits/state pension notification letter - issued in last 12 months and confirming rights to benefits
  • HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable)
  • Current Blue disabled drivers pass

If you're a national from any other country outside the UK, EU, EEA or Switzerland please bring:

  • Full and current passport with valid UK Visa or a valid UK Biometric Residence Permit

For under 18s:

  • Current Young Scot card
  • UK Birth certificate or Full adoption certificate
  • UK Medical Card/Certificate

  • Bank, Building Society or Credit Union statement (Except TSB bank statement, showing a minimum of 2 transactions within the last 3 months)
  • Utility bill/utility statement (except water bill or mobile phone bill) dated within the last 3 months
  • Council tax bill for current Council Tax billing year and dated in the last 12 months
  • Full and current UK photocard driving licence (only if not used as proof of identity)
  • A full and current 'old style' UK paper driving licence (issued before 1998 when photocard was introduced and only if not used as proof of identity)
  • Benefits or state pensions notification letter confirming the right to benefit (only if not used as proof of identity) - issued within the last 12 months
  • HMRC Tax Notification e.g. notice of coding, relating to the current tax year and less than 12 months old (P45 and P60 certificates are not acceptable and only if not used as proof of identity)
  • Jobcentre Plus letter dated within the last 3 months, containing your address and your allocated National Insurance Number (NiNo)

Where to find a TSB pop-up

If you visit one of our pop-ups and the Mobile Money Confidence Expert is already busy, they’ll arrange to see you at a convenient time or will put you in touch with someone who can help you by phone, there and then.

Pop-up Town Pop-up LocationPop-up AddressOpening TimesTSB Contact Telephone Number
AlbrightonAlbrighton Village HallThe Redhouse, High Street, Albrighton, Wolverhampton, WV7 3LUWednesday 9:00am-12:30pm; 1:30pm-4:00pm01213 079983
AylshamDrill HallDrill Hall, 9 Cawston Road, Aylsham, Norwich, NR11 6BXWednesday 9:30am-12:30pm; 1:00pm-3:00pm01553 299998
Berwick upon TweedBerwick WorkspaceBoarding School Yard, 90 Marygate, Berwick Upon Tweed, TD15 1BNTuesday 9:30am-12:30pm; 1:30pm-4:30pm01896 554999
Bishops StortfordBishops's Stortford LibraryThe Causeway, Bishop's Stortford, CM23 2EJMonday 2:00pm- 5:00pm01245 869997
BlackburnBangor Street Community CentreNorwich St, Blackburn, BB1 6NZTuesday 9:30am-12:30pm; 1:30pm-4:30pm01706 319998
CamberleyCamberley LibraryKnoll Road, Camberley, Surrey, GU15 3SYThursday 9:30am-12:30pm; 1:00pm-4:30pm01235 393997
Chipping NortonChipping Norton Town HallMarket Place, Chipping Norton Town Hall, Chipping Norton, OX7 5NATuesday 9:30am-4:00pm01452 525776
DunmowUttlesford Community Hub45 Stortford Road, Great Dunmow, CM6 1DQTuesday 9:30am-12:30pm; 1:30pm-4:30pm01245 869997
GreenwichGreenwich West Community and Arts Centre141 Greenwich High Road, London, SE10 8JAThursday 9:30am-12:30pm; 1:30pm-4:30pm02087 909969
HarlesdenHarlesden LibraryCraven Park Road, Harlesden, NW10 8SETuesday 10:30am-12:30pm; 1:30pm-4:00pm02087 909979
Hayling IslandHayling Island Community CentreHayling Park, Station Road, Hayling Island, Hampshire PO11 0HBThursday 9:30am-12:30pm; 1:00pm-4:30pm01243 782316
Long SuttonThe Market House9 Market Street Long Sutton, Spalding, PE12 9DDTuesday 9:30am-12:30pm; 1:00pm-4:00pm01553 299998
LouthSalavation Army13 Church Street, Louth, LN11 9BSThursday 9:30am-12:30pm; 1:30pm-4:30pm03459 758758
MaltonMalton LibrarySt Michael Street, Malton, YO17 7LJMonday 9:30am-12:30pm; 1:30pm-4:30pm01904 626887
Manchester, IrlamCadishead Library 126 Liverpool Road, Cadishead, M44 5ANMonday 9:30am-12:30pm; 1:30pm-4:30pm01614 059994
MurtonGlebe CentreDurham Place, Seaham, SR7 9BXWednesday 9:30am-12:30pm; 1:00pm-4:30pm01913 209995
NetherfieldSt George's Centre91 Victoria Road, Netherfield, Nottinghamshire, NG4 2NNTuesday 9:30am-12:30pm; 1:00pm-4:30pm01157 009992
RamseyRamsey Library25 Great Whyte, Ramsey,PE26 1HGTuesday 10:00am-12:30pm; 1:00pm-4:30pm01733 449998
RedcarRedcar libraryRedcar, Redcar Library, Coatham Road, TS10 1RPWednesday 9:30am-12:30pm; 1:30pm-4:30pm01642 749997
SkegnessAura Business CentreHeath Road, Skegness, PE25 3SJFriday 9:00am-12:30pm; 1:30pm-4:30pm03459 758758
Tenbury WellsThe LibraryThe Library, 24 Teme St, Tenbury Wells, WR15 8AAFriday 9:30am-12:30pm; 1:00pm-4:00pm01432 355241
Tunbridge WellsThe Camden CentreMarket Square, Tunbridge Wells, TN1 2SWTuesday 9:30am-12:30pm; 1:00pm- 4:00pm01634 699998
WinslowCouncil Offices28 High Street, Winslow, Winslow Council Offices, Buckingham, MK18 3HFThursday 9:30am-12:30pm; 1:00pm-4:00pm01908 230089

Pop-up Town Pop-up LocationPop-up AddressOpening TimesTSB Contact Telephone Number 
GlynneathGlynneath Town HallHigh Street, Glynneath, Neath, SA11 5DAWednesday 9:30am-4:30pm01656 504999
PrestatynPrestatyn Library21 King's Ave, Prestatyn, LL19 9AATuesday 10:00am-12:30pm; 1:00pm-4:00pm01978 491998

Pop-up Town Pop-up LocationPop-up AddressOpening TimesTSB Contact Telephone Number
Aberdeen, MannofieldMannofield ChurchGreat Western Road, Aberdeen, AB10 6UZWednesday 9:30am-12:30pm; 1:30pm-4:30pm01224 369996
AlfordDog Action Rehoming / Charity Shop51-53 Main Street, Alford, AB33 8PXThursday 9:30am-12:30pm; 1:30pm-4:30pm01467 448999
AnstrutherAnstruther Town HallCunzie St, Anstruther, KY10 3DFWednesday 9:30am-12:30pm; 1:30pm-4:30pm01334 789999
DalkeithOne Dalkeith21 Eskdaill Court, Dalkeith, Midlothian, EH22 1AGTuesday 9:30am-12:30pm; 1:30pm-4:30pm 01315 179984
Edinburgh, CorstorphineCorstorphine Community Centre5 Kirkloan, Corstorphine Community centre, EH12 7HDWednesday 9:30am-12:30pm; 1:30pm-4:30pm01315 179988
Fort WilliamAlexandra HotelThe Parade, Fort William, Inverness-shire, PH33 6AZWednesday 9:30am-12:30pm; 1:30pm-4:30pm01631 399998
Grantown on SpeyGrantown YMCA80 High Street, Grantown-On-Spey, PH26 3ELThursday 9:30am-12:30pm; 1:30pm-4:30pm01343 270998
JohnstoneJohnstone Town Hall25 Church Street, Johnstone, PA5 8EGMonday 9:30am-12:30pm; 1:30pm-4:30pm01413 979969
KilbirnieKilbirnie Library6 Avils Place, Kilbirnie Library, KA25 6BLFriday 9:30am-1:00pm; 2:00pm-4:30pm01563 799998
KirkwallSt Magnus CentrePalace Rd, Kirkwall, KW15 1PATuesday - Thursday 9:00am-12:30pm; 1:30pm-5:00pm01224 369984
LerwickShetland Arts Development AgencyMareel, Lerwick, ZE1 0WQ Tuesday - Thursday 9:00am-12:30pm; 1:30pm -4:00pm01224 369984
MontroseMontrose Library214-216, High Street, Montrose, DD10 8PHFriday 10:00am - 4:00pm01241 675998
StranraerStranraer Millennium Centre75 George Street, Stranraer, Wigtownshire, DG9 7JPMonday 9:30am-12:30pm; 1:30pm-4:30pm01292 499996
StornowayAn LanntairKenneth Street, Stornoway, HS1 2DSTuesday -Thursday 10:00am-12:30pm; 1:30pm-5:00pm01463 399998
ThursoNorth Coast Visitor CentreOld Town Hall, High Street, Thurso, Caithness, KW14 8AJTuesday 10:00am-12:30pm; 1:30pm-5:00pm01463 399998
Visit our branch locator to find your local branch or pop-up

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

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