If you need help with your day-to-day banking, you can nominate someone you trust to access your account(s) to do things like pay bills or withdraw money for you. This is called third party access.
What is third party access?
Third party access (or a third party mandate) is where someone you trust helps to manage your money. It may be useful for you if:
- You’re unable to leave your home
- You find it difficult to bank online
- You have a long stay in hospital
- You’re going abroad for a while
You can choose to cancel third party access at any time.
Power of attorney
Third party access isn’t suitable for customers who need help managing their financial affairs due to their mental capacity. In these circumstances, a power of attorney would be better suited.
There are slight differences in how a power of attorney works depending on where in the UK you live. You can find out more information by following the links below:
Power of attorney in England and Wales
Power of attorney in Scotland
The organisations listed below can provide help and advice on other options for managing people’s money on their behalf:
- Citizens advice - https://www.citizensadvice.org.uk/family/looking-after-people/managing-affairs-for-someone-else/
- Government website - https://www.gov.uk/make-decisions-for-someone
- Office of Public Guardian (England, Wales and Northern Ireland) - https://www.gov.uk/government/organisations/office-of-the-public-guardian
- Office of Public Guardian (Scotland) - https://www.publicguardian-scotland.gov.uk/
Tailoring our support to you
If you need us to work with you differently, either in the short term or permanently, tell us about your needs and we’ll discuss how we can tailor our support to you.
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Login to the TSB Mobile Banking App to chat to our agents. We're available 8am-5.30pm Monday to Friday. Our fraud team is available every day, 8am-9pm.
Call
For details on operating hours please visit our contact us page.
Branch
Opening days and hours vary. Find a branch to check opening times.
The person you choose as your third party can do most day-to-day transactions on your behalf, either in a branch or over the phone. There are a few things they can’t do, but we’ll cover that in the third-party access form.
No, they don't have to bank with us. If they’re not a TSB customer, they’ll need to complete an initial identification process before we can set up third party access.
