If we’ve asked you to update your ID or proof of address with TSB, you can do this online with your smartphone. If you use a screen reader, you’ll need to visit us in branch.
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.
What you’ll need
To update your ID or proof of address documents, you’ll need:
- A valid passport or photo driving licence
- An accepted proof of address documents
- The type of documents we accept are listed below
If you can’t use the online form, or would rather do this in person, you can visit us in branch.
If you're a UK or Irish National, you can use any of these documents:
- Full and current passport
- Full and current photocard driving licence (only if not used as proof of address)
- A full and current 'old style' UK paper driving licence issued before 2000 when photocard was introduced (only if not used as proof of address)
- Current Northern Ireland voters card
- Current firearms or shotgun licence
- Benefits/state pension notification letter - issued in last 12 months and confirming rights to benefits (only if not used as proof of address)
- HMRC Tax Notification e.g. notice of coding, HMRC annual statement relating to the current tax year and less than 12 months old (we can’t accept P45 and P60 certificates)
- Current blue disabled drivers pass
If you're a national from outside the UK or Ireland, please bring:
- Full and current passport with valid UK Visa or a valid UK Biometric Residence Permit
If you’re under 18, you’ll need to bring:
- UK birth certificate or full adoption certificate
- UK Medical card/certificate
We’ll accept any of the following documents as your proof of address:
- Bank, Building Society, or Credit Union statement showing a minimum of 2 transactions within the last 3 months (we can’t accept a TSB bank statement)
- Utility bill (except mobile phone bill) dated within the last 3 months
- Council tax bill for current billing year, dated in the last 12 months
- Full and current UK photocard driving licence (only if it’s not used as proof of identity)
- A full and current 'old style' UK paper driving licence issued before 2000 when photocard was introduced (only if it’s not used as proof of identity)
- Benefits or state pensions notification letter confirming the right to benefit issued within the last 12 months (only if it’s not used as proof of identity)
- HMRC correspondence relating to the current tax year and less than 12 months old. (We can’t accept P45 and P60 certificates. Only valid if it’s not used as proof of identity)
- Jobcentre Plus letter dated within the last 3 months, containing your address and your National Insurance Number
Any questions?
We carry out identity checks on all our accounts.
These checks help us protect you from money laundering, by preventing people using false identities to open accounts.
Anyone who wants to open or use an account is asked for proof of their identity, their address, or date of birth.
We might still be able to help, you’ll need to pop into your local branch and talk to us. You can find your nearest TSB branch at tsb.co.uk/branch-locator
This is because we don’t have a verified address for you, which is why we’re asking for an independent verification of your address.
We can accept internet printed utility bills as proof of address, as long as they’re accompanied by a government issued document with a photograph (i.e a passport).
You can find a full list of acceptable address verification documents at tsb.co.uk/proof-ID
You’ll need to update these details with us as well. Find out how to update your personal details.
