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Our service status

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If you’re having problems accessing our Mobile app or Internet Banking, follow our interactive help guide to get back online.

Interactive help guide

Internet banking

Available

Essential maintenance

We’ll be carrying out essential maintenance from 10pm on Saturday 20 September.

  • From this time, our Mobile Banking app, Internet Banking and TSB ATMs will be unavailable
  • You'll be unable to send and receive payments during this time, but your card will work as normal. 

Full service will resume by 1pm on Sunday 21 September. We’re sorry for any inconvenience this may cause.

Mobile banking

Available

Essential maintenance

We’ll be carrying out essential maintenance from 10pm on Saturday 20 September.

  • From this time, our Mobile Banking app, Internet Banking and TSB ATMs will be unavailable
  • You'll be unable to send and receive payments during this time, but your card will work as normal. 

Full service will resume by 1pm on Sunday 21 September. We’re sorry for any inconvenience this may cause.

Telephone banking

Available

Branch banking

Available

TSB Smart Agent - Website

Available

TSB Smart Agent - Mobile Banking App

Available

Open Banking

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

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