Our closures and opening hours changes

We remain committed to face-to-face services through a branch network that covers the whole country, and over 90% of our customers are within a 20 minute drive to their closest branch, or the location of a Money Confidence Expert. To make sure our branch services reflect the current and future needs of our customers, we want to keep open the branches that are used the most. But sometimes this means that we have to close some branches or reduce our opening hours. Across all our branches we've seen:

• 2.5 million of our customers use mobile, online and telephone banking
• 300,000 of our customers use a Post Office
• 78% of our customers use another TSB branch or channel
• 800,000 of our customers use TSB cash and self-serve machines

There are a number of closures that we've postponed for a short time, to check the most recent closure date, please read the Branch Closure Review for your branch in the 2024 section here.

Need extra support? We can help

There are many reasons you may need us to work with you differently, either now or in the future. You may need extra support with your wellbeing, a life event, or because you find yourself in a vulnerable situation. We want to support you with these changes and where we can, tailor our support to your individual banking needs.  If you’d like to chat to us about these changes, you can:

• Chat to us online using our mobile banking app at tsb.co.uk/help 
• If you’re a personal banking customer call us on 03459 758 758
• If you’re a business banking customer call us on 0345 835 3858

There’s also more information on how we can support you here.

Our Handy Guide

We’re here to help customers through the changes, and our Handy Guide explains all the ways you can bank with us, including: