TSB re-shapes its branch network

• 82 TSB branches to close during 2020 

• TSB is committed to maintaining a national branch footprint

• TSB will be offering a range of support services to help impacted customers during the transition

• Changes reflect changing customer behaviour and enable TSB to invest for the future needs of customers 

On Monday 25th November, TSB launched a new three-year strategy which also included plans to reshape its branch network to ensure it meets the changing needs of customers. 

Today, TSB is publishing the full list of 82 branches which will be closing during 2020 (see Notes to Editor). The bank expects that around 370 roles will be impacted. 

TSB will work with Partners at risk of redundancy as a direct result of these closures and will to try to find them alternative roles within the business. In line with previous practice TSB will look for voluntary redundancy opportunities ahead of any compulsory redundancies which it hopes to keep to a minimum. TSB have consulted fully with both of our unions, Unite and Accord. 

TSB remains committed to maintaining a national, geographically dispersed network. Following these changes, the bank will continue to have a national branch network in Britain, with 65% of the population living within four miles of a TSB branch. 

Robin Bulloch, Customer Banking Director at TSB, said:

“We have made the difficult decision to close 82 branches, today announcing the locations. We will fully support customers through this transition. 

“We realise this is difficult news for our branch partners and will do everything to support those affected to offer voluntary redundancies and redeploy as many people as we can to other roles.”

Why TSB is making these changes 

When TSB was established in 2013, it acquired a large network of branches from Lloyds Banking Group, with TSB holding twice as many branches per 10,000 customers than competitors. As customer behaviour continues to change, this has made TSB’s network difficult to sustain.

Today, a significant number of TSB branches have low customer numbers and transactions are decreasing year on year. In the last two years alone, TSB has seen branch transactions drop by 17% as customers increasingly choose to bank online or by phone. 

In deciding which branches to close TSB conducted a detailed review and analysis of its current network, including its usage, proximity to alternative branches, the needs of vulnerable customers and the accessibility of alternative services such as free to use ATMs and the Post Office. 

TSB will be offering a range of support services to customers during the transition

These include: 

• In-branch one-to-ones for customers that regularly use the impacted branches, to help them continue to perform day-today banking tasks in the local area.

• New workshops in branch for personal and business customers to help build knowledge and confidence with digital banking, telephone banking and local Post Office services.

• Our Telephone Banking service is available to customers and will be able to provide support and guidance in transitioning from closing branches.

• Where TSB cannot provide the support that a customer needs we will help them to switch provider, where they wish to do so.

TSB supports industry efforts to help communities continue to access cash and banking services when a bank makes a decision to close.
 

Media Contacts

 

Mark Hemingway, Media Relations 
Avni Raval, Media Relations 
T: 020 7003 9369 | media@tsb.co.uk 
 

 

Notes to editors

 

• A full list of branches due to close during 2020, as well as the planned month of closure is below. An Impact Assessment for each closing branch is published online and in branch. Impact assessments for impacted branches are available here.

• Over the coming months, TSB will be writing to those customers impacted by the planned closures, giving them full details of the planned closure, as well as inviting them to talk to Branch Partners should they have any concerns or questions. 

• Customers still bank with TSB in other ways by using any other TSB branch and can also bank by phone and online channels. In addition, TSB customers will be able to perform many banking tasks at their local Post Office. 

• TSB’s Telephone Banking service is available to customers and will be able to provide support and guidance in transitioning from closing local branches. 

• In line with the Access to Banking Standard, TSB is also reaching out to local stakeholders to discuss the impact of closure in their local communities, and our initiatives to help impacted customers.  

• At the end of 2020 TSB will have a network of 454 branches.

• TSB was the first bank in the UK to launch a Fraud Refund Guarantee that protects customers if they are an innocent victim of fraud on their TSB account. 

• For further information about TSB Bank plc, please visit our website www.tsb.co.uk.

 

List of planned branch closures in 2020:

North:

• Wigton (June)

• Newcastle Upon Tyne – Chillingham Road (September)

North West:

• Urmston (June)

• Chester (June)

• Chorlton, Manchester (October)

• Congleton (October)

• Warrington – Penketh (October)

• Leyland (November)

• St Annes-on-Sea (November)

• Ormskirk (November)

Yorkshire/Humber:

• Headingley, Leeds (February)

• Thorne (April)

• Skipton (May)

• Hull – Willerby (May)

• Normanton (May)

• Todmorden (June)

• Brough (July)

• Market Weighton (July)

• Shipley (November)

• Harrogate (November)

• Leicester – Cavendish Road (May)

East:

• St Albans (September)

• Ipswich – Felixstowe Road (September)

West Midlands:

• Birmingham – Great Hampton (April)

• Coventry – Walsgrave Road (April)

• Pershore (May)

• Cannock (September)

• Rugby (September)

• Warwick (September)

• Birmingham – Stirchley (September)

• Lichfield (October)

• Stourbridge (October)

• Coventry – Jubilee Crescent (November)

• Leamington Spa (November)

• Sutton Coldfield (November)

• Bearwood Road Smethwick (November)

South West:

• Moreton-in-Marsh (May)

• Okehampton (May)

• Stroud (June)

• Poole (October)

• Salisbury (October)

South East:

• Abingdon (April)

• Burgess Hill (April)

• Sidcup (June)

• Amersham (June)

• Guildford (July)

• Ashford (September)

• Woking (September)

• Redhill (October)

• Basingstoke (October)

• Worthing (October)

• Fareham (October)

• Cowley (November)

London:

• Elephant and Castle (February)

• Holborn (May)

• Finchley (June)

• Barkingside (September)

• Wandsworth (September)

• Bayswater (September)

• St James’s Park (September)

• Chingford (November)

• Gidea Park (November)

• Old Street (November)

• Twickenham (November)

• Potters Bar (November)

Scotland:

• Barrhead (April)

• Glasgow – Govan (May)

• Bishopbriggs (May)

• Milngavie (May)

• Dunbar (May)

• Portobello (May)

• Jedburgh (May)

• Kinross (May)

• Tain (June)

• Uddingston (June)

• Edinburgh – Clerk Street (July)

• Carluke (July)

• Brechin (July)

• Dumbarton (July)

• Clarkston (July)

• Edinburgh – Morningside (September)

• Wishaw (September)