Supplier FAQs

No, unless we have contacted you to tell you otherwise or your contract is governed by the laws of a country other than England & Wales, Scotland or Northern Ireland, your contract will automatically move to Santander UK plc on 22 March 2027 if the transfer is approved. You don’t need to provide your consent or enter a novation or any other document. This is because the transfer will be made in line with a banking business transfer process that’s governed by Part VII of the Financial Services and Markets Act 2000 and approved by the Court.   

From that date, all references in your contract to TSB Bank plc and its corporate details would be deemed to be references to Santander UK plc and its corporate details. 

If your contract is governed by the laws of a country other than England & Wales, Scotland or Northern Ireland, you can find more information here. 

If the proposed transfer is approved, your contract will be with the legal entity of Santander UK plc from 22 March 2027. Santander UK plc is registered in England, number 2294747. Its registered office is: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom.

No, we won’t update your physical documents as part of the transfer process. If the proposed transfer is approved and becomes effective on 22 March 2027, all references to TSB Bank plc and its corporate details would be deemed to be references to Santander UK plc and its corporate details.  

Any future contract amendment(s) after 22 March 2027 will reference Santander UK plc as being the contracting entity. 

The proposed transfer will be made in line with a banking business transfer process that’s governed by Part VII of the Financial Services and Markets Act 2000 and approved by the Court. This process means that all contracts will automatically move to Santander, without needing individual consent, even where contracts would normally require approval or have change-of-control clauses.

After the proposed transfer, Santander will handle the day-to-day operations. We’ll write to you if there are any changes you’ll need to make to operational administration.

For now, please continue to contact TSB as you do now.

As we bring both businesses together, there may be some changes to how you contact us and we’re working with Santander to make sure this process is as smooth as possible. We’ll inform you of any changes that take effect.

Yes, any invoices you send from 22 March 2027 need to be addressed to Santander UK plc. We’ll write to you confirming the changes you need to make.  

All outstanding or open purchase orders on 22 March 2027 will be valid. However, any invoices raised after 22 March 2027 and addressed to TSB Bank plc may be rejected or subject to delays.  

Fraudsters often take advantage of times of change to try to trick people into sharing personal or financial information. If you spot anything that doesn’t look right, please contact your Procurement Category Manager. 

No. The proposed Part VII transfer will not require you to change your billing information or bank details. 

If your organisation changes any of these details, please continue to follow the standard process for notifying us of those changes. 

Fraudsters often take advantage of times of change to try to trick people into sharing personal or financial information. If you spot anything that doesn’t look right, please contact your Procurement Category Manager.

Yes, unless we contact you otherwise, you will use the same portals or systems as you do now.

If we make any future changes, we’ll give notice with details of changes before we make them.

The proposed transfer will ensure that certain contractual provisions only apply to the contract and business you originally contracted with – either TSB or Santander. This includes set-off rights, cross default rights, guarantees/indemnities, pricing/volume commitments, exclusivity and entire agreement clauses.

If the proposed transfer is approved, Santander will take over TSB’s role in contracts relating to the transferred TSB banking business. We may still agree different terms with you before the transfer takes place.

If our contract with you is governed by the laws of a country other than England & Wales, Scotland or Northern Ireland, your contract will still be included in the banking business transfer process that’s governed by Part VII of the Financial Services and Markets Act 2000. Additional formalities may be required to effect the transfer, and we will contact you separately to discuss these.