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Inactive and dormant accounts
If you haven’t used your savings or current accounts for a long time, we may have sent you a letter. We’ve listed the next steps you can take here.
What are my options?
To keep your account active, you just need make a deposit or withdrawal within 2 months of receiving our letter.
This amount can be as little as a penny. As soon as money goes in or out of your account, we’ll no longer class it as inactive.
You can do this online, over the phone, through the app, or by visiting us in branch.
You can compare it to our other savings accounts and current accounts if you're not sure if your account is still a good fit. You might be able to change or transfer your old account to one of our new ones.
If you’re a business customer, our business banking site has all the details of our current products. Or you can contact your Relationship Manager on 0345 835 3858 to discuss your needs.
You can find out how to close your account using the button below or by visiting us in branch.
Important! If you have an ISA with money in it, you may want to transfer your account into a new ISA instead to keep its tax-free status. Our ISA guide has everything you need to know about this.
If you don't do anything within 2 months from the date on letter we sent you, then we’ll close your account if it has a zero balance.
Any accounts with money in them will be frozen with the money being held securely for you. This means you won’t be able to do any transactions. To further protect your money, we will also stop sending out future account statements or issue new debit or ATM cards.
You can unfreeze your account at any time using the reactivation form. This can take up to 10 days after completing the form. Once active you'll need to make a transaction to prevent it becoming inactive again.
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in another way. Information on how we use your data can be found in our Data Privacy Notice.
Or, you can visit us in a TSB branch. Please bring your ID to prove your identity such as a passport or driving licence and a recent utility bill to confirm your address. We will also ask you to make a transaction on one of your accounts.
Any questions?
To protect you from fraud, we freeze any accounts that haven’t had any transactions in the last 3 years. We also stop sending account statements or issuing new cards to help keep your money safe.
We will have sent you a letter 2 months before we made this change.
Your account won’t be frozen if you make a deposit or withdrawal within 2 months of receiving the letter. This amount can be as little as a penny. As soon as money goes in or out of your account, we’ll no longer class it as inactive.
You can do this online, over the phone, through the app, or by visiting us in branch.
Yes, once you’ve confirmed your identify. To do this, fill out our reactivation form or visit a TSB branch.
Once your account is reactivated, you’ll be able to start using it again. You'll need to make a transaction to prevent the account becoming inactive again.
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in another way. Information on how we use your data can be found in our Data Privacy Notice tsb.co.uk/privacy.
Yes, your money is safe even if you don’t do anything. You can complete the online reactivation form at any time, then make a transaction to reactivate your account.
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in another way. Information on how we use your data can be found in our Data Privacy Notice tsb.co.uk/privacy.
There are different ways to close your account depending on the type of account you hold.
If you had an account with Lloyds or Cheltenham & Gloucester, TSB may have taken ownership of your account.
If you’re unsure, please bring a copy of the letter sent to you into any TSB branch with your identification documents and we’ll be able to help you.
This freeze only applies to your current accounts and savings accounts.
If you have other active accounts with TSB, like a loan, mortgage or credit card, they won’t be affected. So, even if you don’t take any action – or close that account – you’ll still be able to use your TSB credit cards and make payments to your mortgage and loans.
Yes, we also want to remind you of any money held in your business savings or business current accounts. The same rules apply, you have two months from the date of the letter to make a transaction or we’ll freeze the account, so that your money is safe and secure for when you need it.
