You’ll need plenty of time to get the most out of the session.
Get in touch
Reaching out for help is sometimes the toughest thing to do. But it’s a step in the right direction. Get in touch to see how we can help you.
How it works
- Tell us about your situation. Let us know about your income, spending and debts you have.
- We’ll review your finances. We’ll then look at your finances and see how we can help.
We’ll discuss your options. We’ll talk you through your options and what to do next.
What you’ll need:
Your bank statements for the last three months or access to your Internet Banking
Details of any debts or expenses you have coming up
Any income you get, such as wages, benefits or anything else
Your monthly spending habits, like groceries or travel
Who to call
Call our telephone banking team:
03459 758 758 (UK)
+44 (0) 20 3284 1575 (abroad)
Lines open 8am to 8pm.
If you need a chat about your money we’re here to listen. Book an appointment with a Money Confidence Expert in a branch, pop-up or by video call.
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.
Screen reader users are advised to use an alternative channel.
If you have a hearing or speech impairment you can call us using the National Relay UK service. Type ‘18001’ before entering our telephone number. A member of the Royal National Institute for Deaf People will join the call to speak with us as you send and receive text messages. Please visit www.relayuk.bt.com to read how they manage your data.
If you haven’t yet missed a payment, but want some help for one or more of your banking products you have with us:
Current account and overdrafts, loan or credit card: 0345 609 9283
Lines open 9am to 6pm Monday to Friday. 9am to 1pm Saturdays.
If you’ve fallen behind on your payments choose from one of the numbers below
For current account or loan: 0345 600 8973
For credit cards: 0345 600 8972
Lines open 8am to 8pm Monday to Friday. 8am to 4pm Saturdays.
For help with your TSB mortgage call: 0345 835 5404
Lines open 8am to 7:30pm Monday to Friday. 8am to 12:30pm Saturdays
To get started, click into this form so we can get some information from you.
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.
Screen reader users are advised to use an alternative channel
We’ll then send you a link within one working day to complete an Income & Expenditure form. This will help us understand your finances so we can support you further.
You can complete the Income & Expenditure form in two ways:
Automatically using Open Banking: This option will allow you to connect safely and securely to your UK accounts to complete the form automatically if you use Internet Banking. Please make sure you have the log in details for the accounts you want to connect to. Our Open Banking provider Bud will share the last 12 months of your account information with TSB. This will include your account details and transactions.
Manually: You can enter your financial details into the form. We recommend having your bank statements at hand or access to your Internet Banking. You can also complete this form if you cannot connect all your accounts using Open banking.We’ll review your finances and give you a call back within 48 hours to discuss a plan with you.
We work with a company called BUD to provide the Income & Expenditure form. You’ll complete the form on BUD’s portal.
How BUD will process your data
BUD will process any personal data you provide to them on behalf of TSB and with your explicit consent.
You can withdraw your consent for BUD to hold your personal data at any time. More information is available in BUD’s data privacy notice on their portal.
BUD will supply TSB with the information you provide. If you don’t want to share your information with BUD, please call one of the numbers above or book an appointment at your local branch.
How TSB will process your data
We process your personal data to meet our regulatory requirements. And it’s in line with our legitimate interests: to provide you with the best debt support we can, and to prevent fraud and financial crime.
More details about how we process your personal data can be found here.
If you’d prefer to talk to someone face to face you can use the form below to book an appointment at a branch and time that is convenient for you.
Please note we may not be able to help you with changes to your products so it may be better to call one of the numbers above.
We use Adobe Sign for this kind of request. Adobe will pass the information you provide to us in a secure manner and won’t process it in any other way. Information on how we use your data can be found in our Data Privacy Notice.
Screen reader users are advised to use an alternative channel
