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Living with chronic illness

How TSB can help you

If you choose to tell us about your health, we will take time to understand your circumstances and we will work together to support you. We may need you to provide more information about your health and finances, but anything you tell us will only be used to help you and will remain confidential. Your wellbeing is important to us, so we may also refer you to an external organisation who will support you further, but only with your consent. Find out how we support people will chronic illness below.

Don't worry if you haven't got all this information to hand. The most important step is making that first call.

Information to have to hand

  • Your sort code and account number
  • Some details about your account, such as monthly instalment amounts or dates of your direct debits
  • Your completed income and expenditure form, or bank statements so we can complete one on the call with you
  • Time. Set aside some time for this call. We want to ensure we discuss all the possible solutions with you

Who to call?

If you’re struggling but are currently managing to maintain your payments please give our customer support unit a call on;

Current account, personal loans or credit cards - 0345 609 9283

Or if you have a mortgage with us - 0345 835 5404

If you’ve already missed a payment, don’t worry, our Financial Support Team​ will be able to support you on the numbers below.

Mortgages - 0345 835 5404
Personal loans - 0345 600 8973
Credit cards - 0345 600 8972
Current accounts - 0345 600 8973

Macmillan Cancer Support
Tel - 0808 808 0000

Dementia UK
Tel - 0800 888 6678

Marie Curie
Tel - 0800 090 2309

Mind
Tel - 0300 123 3393

Samaritans
Tel - 116 123

Talk to FRANK
Tel - 0300 123 6600

Drink Line
Tel - 0300 123 1110

GamCare
Tel - 0808 8020 133

TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.

TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.

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