If you're struggling with the cost of living, debt or saving money, you're not alone. We're here to help you get the support you need.
How can we help?
Planning your budget
With Money Helper's Budget Planner you can see exactly how you're spending your hard-earned cash – from from your everyday expenses to those luxury treats.
Lowering your energy bills
Get practical tips from The Energy Saving Trust and Snugg on how to reduce your energy bills and make your home more energy efficient. It’s about thinking smarter to make bigger savings.
Benefits calculator
People in the UK miss out on benefits and tax credits worth more than £10 billion a year. Make sure you’re not one of them with StepChange’s free online checker.
Things we might be able to do to help:
- Review your finances to help you pay important bills.
- Help you plan your budget.
- Put a hold on or refund some fees, interest or charges.
Managing debt
No matter how much you owe, we’ll do our best to get you back on track. Remember that missing payments or going into an unarranged overdraft will affect your credit file and make it more difficult to borrow money in the future.
It's also a good idea to try and tackle debt early so you can stop it from getting out of hand. The longer you borrow money for, the more it will cost you as you pay more interest. This can increase what you owe and make it harder to repay.
Things we might be able to do to help:
- Give you breathing room with a repayment holiday for a TSB mortgage or loan.*
*you’ll pay more interest overall and it may take you longer to repay. - Create a more manageable payment plan for your existing TSB debts.
- We may be able to combine multiple debts into a single, more cost-effective option.
Extra Support
We’ve teamed up with carefully selected providers that can offer help and support when it matters most. Asking for information or guidance will not impact your credit file and can be the first step to finding a better solution.
Get debt advice from StepChange
StepChange offers free, confidential, and unbiased financial advice to get you out of debt.
Find support with Lightning Reach
Lightning Reach helps you find financial support such as grants, local schemes and discounted tariffs.
You might be interested in...
Problem debt - Your questions answered
One in six people in Britain has a debt problem, which means that more people than you think may be grappling with the same issues as you.
How can I budget to be financially fit
Follow this simple step-by-step guide to take control and make the most of your money.
Please click on the product below to find out how we may be able to help you with your money worries. There may also be other options, so please get in touch to speak with one our of experts.
Any support we provide will depend on your individual circumstances. Not all options that we offer will be suitable for everyone.
I’m worried about…
- I’ve gone over my overdraft, what happens now?
- I’m struggling with overdraft interest charges
- I’ve been using my overdraft a lot or I have received a communication about ‘repeat overdraft usage’
How we might be able to help:
We can offer a range of options to help you get back on track. These will depend on your individual circumstances but may include:
- A pause in overdraft charges could help you get back on track
- A repayment plan to help you pay off an unarranged overdraft
- Refinance your debt (from loans, overdraft and credit cards) into a single new loan with one more affordable payment
Useful resources
I’m worried about…
- Losing my home if I can’t keep up with my mortgage
- My mortgage costs me too much each month
- I've missed a mortgage payment
How we might be able to help:
We can offer a range of options to help you get back on track. These will depend on your individual circumstances but may include:
- A plan to get your payments back on track
- A temporary reduction in payment amount, or a payment holiday. This is subject to criteria and may result in you paying more interest overall
- Changing your payment date to a day that suits you better
- Combine multiple debts into a single, more cost-effective option
- Reduce your monthly mortgage payment, for example by switching to a new fixed rate or extending your term. Note, extending your term means paying more overall
We have signed the Mortgage Charter to help mortgage customers, who are struggling with rising interest rates, get back on track and feel more confident about their money. Find out more.
Useful resources
I'm worried about…
- I’ve missed a loan payment
- My loan costs me too much each month
How we might be able to help:
We can offer a range of options to help you get back on track. These will depend on your individual circumstances but may include:
- A payment holiday. If you take a payment holiday, the length of your loan will increase meaning you will pay more interest overall. Read more about loan repayment holidays
- Refinance your debt (from loans, overdraft and credit cards) into a single new loan with one more affordable monthly payment
- A temporary reduction in payment amount
Useful resources
I’m worried about…
- Living off my credit card and the balance keeps rising.
- I need some breathing room from mounting interest costs.
- I’ve received a ‘persistent debt’ letter.
How we might be able to help
We can offer a range of options to help you get back on track. These will depend on your individual circumstances but may include:
- A plan to get your payments back on track
- Changing your payment date to a day that suits you better
- Refinance your debt (from loans, overdraft and credit cards) into a single new loan with one more affordable monthly payment
- Help you set up a Direct Debit to help you meet your minimum payment on time and avoid late fees.
I’m worried about…
Not having enough for an unexpected expense (e.g. Car or Home repair)
Not having enough money for a family holiday
Not having enough money to buy Christmas, birthday presents
How we might be able to help:
Savings Pots - set yourself goals and track how your Savings Pots are growing. Put money aside in up to 5 individual Savings Pots
Save the Pennies - round up every debit card payment to the nearest pound. The difference goes straight into your Savings Pot or any other eligible TSB savings account
I’m worried about…
- Getting behind with my bills
- I think my employer has treated me unfairly
- I have a reduced income, and can’t keep up with payments
How we might be able to help, depending on your circumstances:
Pause interest and charges for a period
Explain what options are available to you
Useful resources
I’m worried about…
- What do I do after someone dies?
- I’ve been left to settle the deceased’s debts
- I can’t keep up my payments
How we might be able to help:
Refer you to a trusted independent service for help
Explain what options you have available
Useful resources
Im worried about…
- I’m worried that my long term illness or disability is affecting my money.
- I think my employer has treated me unfairly
How we might be able to help:
Understand your circumstances and we will work together to support you
Useful resources
I’m worried about…
- My gambling is affecting my finances and family
- Not being able to stop using gambling websites or apps
How we might be able to help:
We can offer you support and guidance on how to deal with a gambling problem
We can support by adding a gambling block through our mobile banking app. If you are 18 or over and have a TSB debit card, you can apply a gambling block by tapping ‘Manage Cards’ in the TSB Mobile Banking App
Useful resources
Experiencing domestic or financial abuse?
Our branches are a safe space for you to come in and talk to us or you can give us a call. Learn more about the warning signs, what you can do, and how we can help you.
Money worries affecting your mental health?
Worrying about finances can impact anyone's mental health, but don't bury your head in the sand. We're here to support you. Get in touch or use one of the links below for some online resources that could help. Money Helper: Money and mental wellbeing
Get free, independent financial support
If you feel like your finances are getting on top of you, and you want to reach out for extra help, the following organisations are a great place to start. From money and debt advice, to support with your mental health, you’ll find all the details you need below.
Asking for information or guidance will not impact your credit file and can be the first step to finding a better solution.
Money and debt advice over the phone and online.
Money Helper
0800 138 7777
Citizens Advice
0800 144 8848
StepChange
0800 138 1111
National Debtline
0808 808 4000
Support if gambling is affecting your finances.
Gamban
Mental health support.
Insolvency Support.
If you think you are, or about to become insolvent, you should seek independent professional help.
Government advice about insolvency
The Insolvency Service is a government agency that could offer support to you if you're concerned you may be insolvent.
Important Information
You must be 18+ and a UK resident only to use Snugg’s services.
TSB is an introducer to Snugg. We can’t give you advice about the services they provide. So think carefully when deciding if the services they recommend are right for you.
